Marvis Virtual Network Assistant
The first AI-driven Virtual Network Assistant (VNA) service that transforms how your IT teams interact and engage.
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The Marvis Virtual Network Assistant (VNA) leverages Mist AI to transform how IT teams interact and engage with enterprise networks. With Natural Language Processing (NLP), a conversational interface, prescriptive actions, Self-Driving Network™ operations and integrated help desk functions, Marvis VNA streamlines operations and optimizes user experiences from client-to-cloud – i.e. across wireless access, wired access, and SD-WAN domains.
Marvis is not just another “nice to have” tool. It is an essential member of your IT team, providing unsurpassed insight and automation. It is constantly learning as more data is ingested and using this ever-growing knowledge to proactively correct issues in real-time, predict problems before they occur, and/or solve trouble tickets as part of Juniper’s unique AI-driven support model.
- A conversational interface uses natural language to understand user intent
- Marvis automatically takes action or provides recommendations to proactively fix an issue before users know it exists
- Marvis Android app enables a client-level view of the network, capturing events directly from end-users’ devices
- Validated Mist AI-driven support can decrease user-generated tickets by up to 90 percent
- Real-time insights and simplified troubleshooting at the client, device, and site levels help boost service quality
The Marvis Virtual Network Assistant (VNA) is the digital network expert that supports your own team of network experts—network administrators, site reliability engineers (SREs), or anyone based in network operations centers (NOCs). Marvis is the first network assistant in the industry to bring conversational AI to networking, transforming the way IT teams interact and engage with enterprise networks.
In the era of AIOps, Marvis delivers streamlined operations, simplified troubleshooting, and remarkable user experiences. Since 2016, the Mist AI engine has applied various data science tools to continue to learn and improve, expanding its knowledge base as it becomes a fundamental component of The Self-Driving Network™.
A Conversational Assistant
Conversational interfaces have come a long way to become a part of our everyday lives, evolving the way humans interact with computers—the most well-known ones being Siri, Cortana, and Alexa. They have formed an area of strategic investment across several industries, including banking, retail, and healthcare, as organizations look to streamline operations and deliver personalized experiences to users. And now, Juniper Mist™ is the first to bring a conversational interface to enterprise networking, driven by Mist AI.
Marvis enriches its natural language processing (NLP) capabilities with natural language understanding (NLU) to offer a conversational interface that understands user intent and delivers improved value and quality of returned results. The power of the Marvis conversational interface is that it can contextualize requests to accelerate troubleshooting workflows, answer product or feature specific questions, provide information about the network, and help find any type of network device. It can make recommendations to:
- Get real-time answers about the network in a few clicks
- Deduce user intent from general statements and inquiries using advanced NLP with NLU and NLG
- Improve specific user experiences by learning from user feedback
- Ask generic questions beyond troubleshooting, like “How to setup RRM?” and “Does AP have capacity?”
Marvis automates troubleshooting and support so IT teams can get to shorter mean time to resolution and innocence. It presents a comprehensive network view with user, client, and device insights, eliminating the need to pull up multiple dashboards or memorize CLI commands. Marvis is an extension of the IT team—it combs through data and logs to determine root causes and provides answers in real time with high efficacy.
Features and Benefits:
Client-to-Cloud View Via Actions: Journey to a Self-Driving Network
Marvis Actions is about driving operational simplicity and transforming IT from reactive troubleshooting to proactive remediation. It offers a “morning cup of coffee” view, which delivers visibility into high-impact network issues at an organizational level so that administrators know exactly what they need to prioritize and focus on for the day. As sites get added, Marvis Actions scales with ease as no additional setup is required from the user.
Marvis Client Application Performance Kit (APK)
The Marvis Android client is a software agent that sits on the end-user device, collecting and displaying detailed client-device properties, including insight into client roaming behaviors. Additionally, the Marvis Client recognizes device connection types—cellular or Wi-Fi—along with the corresponding signal strength. This additional level of granularity lets admins better understand the Wi-Fi experience directly from the client’s perspective.
Marvis incorporates anomaly detection within SLEs so administrators are notified of service-impacting events and can quickly identify and resolve the root cause of issues. Anomaly detection automatically applies machine learning to establish service baselines and triggers notifications when there is a deviation from known standards. The feature uses our third generation of algorithms in long-short-term memory (LSTM) and recurrent neural networks (RNN) to boost efficacy over 95%, minimizing false positives.
Client Service Level Expectations (SLES)
Marvis complements the client SLE framework. It applies machine learning to track and monitor client and device experiences with continuous behavioral analytics and network traffic analysis. The ability to understand these trends gives IT deeper insights for troubleshooting and planning.
Multivendor Switch Insights
IT teams can use Marvis to gather health statistics of both Juniper and third-party switches connected to Juniper Access Points, including:
- How many access points are connected to a switch
- PoE compliance status, which helps manage and balance the power draw of connected devices
- Identification of VLANs that are misconfigured on switch ports where APs are connected but clients are getting blocked
- Version compliance for switches running dissimilar hardware
- Switch uptime
Download the Marvis Virtual Network Assistant Data Sheet (PDF).
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